The Test Accommodations Senior Manager serves a vital role in ensuring equal access for test takers with disabilities across the GMAC exam products portfolio (i.e., GMAT, NMAT, EA) and services, while also being an arbiter of the integrity and validity of the exam and fair practices for all test takers. The Test Accommodations Senior Manager is responsible for reviewing test taker requests for exam accommodations based on a physical, mental, or sensory impairment, including but not limited to learning and attention disorders, visual impairments, auditory impairments, physical and neurological disorders, and is responsible for making accommodation eligibility determinations based on GMAC policies, professional standards, and applicable disability law.
- Review test taker requests for accommodations in conjunction with submitted documentation by certified/licensed professionals to ensure the documentation is complete and requested accommodations are appropriate according to GMAC policy and applicable disability law.
- Serve as a liaison with GMAC external disability experts/professional consultants.
- Work collaboratively with GMAC test delivery partners to ensure appropriate accommodations are delivered in a judicious and efficient manner.
- Oversee the accommodated testing process to ensure compliance with GMAC’s policies and guidelines and established deadlines are met.
- Correspond verbally and in writing to test takers with disabilities, and when applicable, with certified/licensed professionals and disability advocacy groups to address questions regarding GMAC accommodation policies and procedures.
- Create written correspondence necessary to communicate accommodation decisions and respond to test takers’ inquiries.
- Review and recommend changes to policies and procedures regarding the GMAC accommodated testing process, in keeping with industry best practices.
- Collaborate with the Director of Disability Policy & Services and legal counsel in monitoring and reporting to key members of the senior leadership team (SLT) about potential areas of disability compliance risks and suggested remedies.
- Keep current on the American with Disabilities Act (ADA) and global disability laws and interpretations relevant to high stakes admission testing and, demonstrate an understanding of said laws/regulations, as well as accommodation best practices used by testing organizations, institutions of higher education and businesses around the globe.
- Keep current on professional standards in the psychological profession regarding the assessment and diagnosis of conditions that fall within the DSM-IV, DSM-V, or ICE-10.
- Collaborate with internal departments (i.e., Information Technology/Business Operations, Products, and Legal/Compliance) to identify potential areas of disability compliance vulnerability/risks; develop and implement corrective action plans for resolution of problematic issues.
- Provide guidance on sources and methods to achieve product accessibility across the Product Division assessment portfolio (i.e., GMAT, EA, NMAT exams, test prep materials, and exam registration processes).
- Provide feedback and thought leadership on improving the User Experience (UX) for test takers with disabilities.
- Provide data analytics and data monitoring/reporting on identified key metrics supporting GMAC’s mission towards equal opportunity and access for test takers with disabilities.
- Master’s degree in education, clinical or school psychology, rehabilitation counseling, or closely related field.
- Minimum 5 years’ experience in the assessment and diagnosis of disability categories that fall within the DSM-IV-TR, DSM-V, or ICD.
- Thorough knowledge of the Americans with Disabilities Act (ADA), as recently amended, and the subject matter of test accommodations for persons with disabilities.
- Direct experience in the recommendation of disability related accommodations to individuals in higher education, admissions exams and work settings.
- Familiarity with professionally recognized diagnostic criteria for disability.
- Knowledge of the documentation needed to make a disability accommodation eligibility determination, and experience with different accommodations (including assistive technologies) that may mitigate typical functional impairments found in test administration settings.
- Knowledge of how disability may or may not impact functional limitations in a high-stake testing environment.
- Knowledge of and familiarity with a wide variety of test instruments designed to measure the scope, effect, and extent of a person’s functional limitations in high a stake testing environment.
- Ability to guide internal and external stakeholders in resolving complex issues of significance to the organization as it relates to unusual accommodation requests.
- Exceptional organizational, project planning, and time management skills.
- Excellent interpersonal, verbal and written communication skills; Strong attention to detail, with a keen focus on the quality of correspondence.
- Strong analytical skills, ability to identify and track key data metrics necessary to drive decision making for the organization.
- Comfort with multi-tasking with minimum supervision in a high velocity/innovative and rapidly changing environment, and across external and internal stakeholders’ groups.
- Ability to maintain a confidential work environment and exercise discretion and sensitivity when reviewing test takers’ disability information and supporting medical documentation.
- Some travel and presentations at conferences and to test centers world-wide may be required.
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Graduate degree (Ph.D. or Psy.D.) in psychological/educational assessment or closely related field.
- Licensure in psychology, certified rehabilitation counselor, or closely related field.
- Knowledge and ease of use with assistive technologies used to help accommodate impairments.
- Previous work experience on a college campus providing accommodations to students with disabilities.
- Prior experience evaluating, identifying and recommending reasonable test accommodations for admission testing, licensure and/or certifying exams.
Report to:Director, Disability Policy & Services
GMAC™ values its highly talented employees and offers the ideal climate for innovative, motivated, and proactive individuals with diverse backgrounds.
As a global organization, we understand and appreciate the benefits of myriad cultural perspectives. GMAC is wholly committed to recruiting, developing, and retaining a diverse group of talented people, and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, or other protected criteria, in accordance with applicable law.