Company Name:

Child Mind Institute


New York, New York

Approximate Salary:

Not Specified

Job Category:


Work Setting:


Position Type:

Full Time

Required Education:

Bachelor's Degree

Date Posted:

March 27, 2019

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Staff Associate

The Child Mind Institute is seeking a highly skilled and dependable individual to join our team as a Staff Associate for our clinical program. The Staff Associate is responsible for supporting a team of clinicians, as well as the administrative functioning, development, and maintenance of the clinical program. The Staff Associate serves as a liaison between our clinicians and their patients and families.

Reporting to the Senior Staff Associate, this is a non-exempt, full-time position located at our NYC headquarters.


  • Provide administrative support to our clinical team
  • Manage clinicians’ calendars, ensuring efficiency of clinician time, and schedule appointments in the electronic medical record (EMR) system
  • Facilitate the flow of phone and email communication between clinicians and their patients and families
  • Act as the point person for patients and their families, and support them throughout the treatment experience
  • Collect initial patient information, perform intakes and coordinate evaluations with the appropriate clinician
  • For psychiatrists, coordinate all patient prescription transactions, interfacing with pharmacies and insurance companies to ensure prescriptions are filled and patients are reimbursed
  • Manage high priorities and multi-task in a fast-paced work environment
  • Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information
  • Assist with training of new support staff and provide team coverage when necessary
  • Other duties as assigned


  • Bachelor’s Degree and 1-2 years of relevant work experience
  • Strong interpersonal, communication, and customer service skills
  • Excellent judgment and creative problem-solving skills, including conflict resolution
  • Ability to appropriately handle sensitive information with discretion
  • Professional demeanor and attitude; ability to interface with families as well as senior leadership, clinicians, and staff
  • Self-starter and team player able to establish and maintain effective working relationships
  • Thorough, accurate, and conscientious about assignments
  • Positive attitude, energetic, and interested in working in health care
  • Prior experience in an administrative role preferred
  • Passion for the Child Mind Institute’s mission

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