The MFLC Program was established to expand access to confidential counseling and reduce the barriers and stigma often associated with seeking counseling support. Due to past and present deployments of U.S. Military Service members to locations such as Iraq, Afghanistan and other areas of world conflict, Military members and Families may be subject to extreme stress. The stresses of Military life are complex, requiring a wide range of problem solving skills in areas such as: single parenting; child care; spousal employment; fluctuating Family income; frequent relocations; isolation from other extended Family members; child education; and children coping with the absence of a parent. The DoD recognizes these difficulties and is committed to providing the necessary counseling support.
The MFLC Program provides in-person, confidential, non-medical, counseling services in support of the MFLC program, to support all Active and Reserve component Military Service members and their Families, including severely injured Service members and their Families. The non-medical counseling services are provided by licensed or certified counselors. Duties include:
Non-medical Counseling Services:
- The MFLC counseling modalities consist of individual, Family, couples, and groups. Services are delivered “just in time,” when and where they are needed using a “walk around/coaching” approach. MFLC counseling services are confidential.
- Provides client tracking of services performed and referrals made using appropriate reporting system.
- Identifies family needs and provides a "get-well" plan in compliance with non-medical counseling scope (psycho-educational).
- Provides face to face non-medical problem solving counseling to families when other resources are not available and makes appropriate referrals and warm transfers to military and community resources according to the needs of families and service members.
- Provides MFLC response to critical incidents, surge and on demand events, and special requests as directed by the POC and approved by the OSD program manager.
- Counselor will flex schedule to respond to urgent requests as needed.
- Manages duty to warn and restricted reporting situations according to DoD protocol and staffs the cases with Regional Supervisor/Regional Director.
- Communicates with Regional Supervisors and participate in regular individual and group supervision, sharing information regarding trends and issues on the installations to which they are assigned.
- Participates in regular in-services/training, Quality Improvement committees or other contract activities as assigned/appropriate. - Other duties as assigned. Outreach and Awareness:
- Partners with and augments activities of Service Family Centers, Guard and Reserve programs (including Inter-Service Family Assistance Committees), unit family support staff officers, and other programs and services to build coalitions and connect Federal, state, and local resources and non-profit organizations to support Active Duty, Guard and Reserve families.
- Consults with military commands and installation service providers as requested.
- May advise on curriculum development for delivery of service and in response to new presentation requests from military leadership.
- Develops and/or uses approved training and education programs and materials and advises on requests for new or revised presentations by military leadership.