Company Name:

Meadows Museum - Southern Methodist University


Dallas, Texas

Approximate Salary:

Not Specified

Job Category:


Work Setting:


Position Type:

Full Time

Required Experience:

Less than 2 years

Required Education:

Master's Degree

Date Posted:

January 30, 2019

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Mental Health Clinical Case Manager

The Dr. Bob Smith Health Center at SMU is seeking a Mental Health Clinical Case Manager. Under the supervision of the Director of Counseling Services, the Clinical Case Manager will provide mental health case management, coordination, and follow-up for SMU Counseling Services clients with complex mental health needs. The Clinical Case Manager will also develop collaborative relationships with SMU campus partners and Dallas area providers, provide consultation for staff, coordinate mental health medical withdrawals, and provide both crisis intervention and initial consultation screenings. The purpose of this position is to connect students with the resources they need to manage their conditions and enhance the likelihood of personal and academic success. The successful candidate will join a campus community that strives to be deeply supportive and conducive to positive mental health and wellbeing.

Essential Functions:
  • Case Management - Facilitate off-campus referrals for students needing long-term or specialized care. Track, monitor and follow-up on case management referrals to ensure continuity of care. Build/maintain a strong network of community providers, including openings and low cost options. Track and support continuity of care for psychiatric hospitalizations. Manage referral data and reporting
  • Outreach and Liaison Responsibilities - Develop partnerships with agencies to help students access and utilize needed services. Actively develop and maintain relationships with campus and community resources. Serve as a contact point for external constituents (parents, hospital personnel and other community resources). Liaise with Residence Life & Student Housing to coordinate wellness and welfare checks
  • Direct Client Care - Provide crisis assessment/intervention; assist staff during regular business hours in responding to students with urgent needs Conduct Initial Consultations. Co-facilitate group therapy sessions as needed. Provide referral consultations. Collaborate with Eating Concerns Team (comprised of Medical and Counseling staff) to identify treatment options and assist with referrals
  • Medical Withdrawals/Returns - Assist students with internal procedures related to requesting medical withdrawals for mental health reasons. Make contact and follow up with students returning from medical leave to ensure appropriate care/conditions for success are in place. Post hospitalization assistance and after care planning – being the contact person between the family and the University
  • Other Departmental and Administrative Responsibilities - Actively participate in other departmental activities including staff meetings and departmental committees. Assist in outreach programs as needed. Maintain accurate and timely documentation for all referral and clinical interactions

Qualifications Education and Experience:
  • Master's Degree is required, with degree in Social Work, Counseling/Clinical Psychology or related field
  • 1 - 2 years of experience providing case management, crisis intervention, counseling, and care coordination to young adults and/or college students required. Three years of experience is preferred
  • Must be licensed in Texas as an LICSW, LMHC, LMFT, or Psychologist
  • Experience working in a university counseling center is preferred
  • Training and experience in brief therapy and group therapy is preferred
  • Demonstrated ability to work effectively with campus personnel, such as professionals in academic affairs and/or student life is preferred
  • Demonstrated ability to work collaboratively with a multidisciplinary team of mental health clinicians is required
  • Experience providing culturally sensitive treatment to a diverse client population is required
  • Advanced knowledge of case management best practices is required
  • Ability to collect and report data is required
  • Experience helping clients navigate insurance systems is preferred
  • Understanding of the mental healthcare service delivery system is required
  • Familiarity with and experience using an electronic health record is required.

Knowledge, Skills and Abilities:

  • Candidate must have excellent interpersonal skills including the ability to work collaboratively with a multidisciplinary team of mental health clinicians, as well as the ability to develop partnerships with campus and community resources
  • Candidate must have strong verbal and written communication skills to effectively communicate and provide culturally sensitive treatment to a diverse client population
  • Candidate must have well developed organizational skills that include effective planning, prioritization, and time management
  • Candidate must have excellent project management and multi-tasking skills
  • Must be accurate and detail oriented. Must be able to collect, analyze and report data
  • Candidate must have strong problem solving skills
  • Candidate must be experienced with Microsoft Office. Must be familiar with using electronic health records
  • Candidate must handle Electronic Medical Records and other private health information with complete confidentiality and adherence to legal and ethical principles associated with the field
  • Must have a strong customer service orientation

Physical/Environmental Demands:

This position must be able to reach above shoulders and be able to sit for long periods of time

Deadline to Apply:

This position is open until filled

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601,

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