Company Name:

Northern Arizona University


Flagstaff, Arizona

Approximate Salary:

Not Specified

Job Category:

Chiefs/Directors/Department Heads

Work Setting:

University/4-Year College

Position Type:

Full Time

Required Experience:

5 - 10 years

Required Education:


Date Posted:

July 9, 2018

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To Apply - Search Job ID 603831 on website. This position is a full-time, 12 month, benefit eligible position.


The Office of Employee Assistance and Wellness (EAW) is an internal employee assistance and wellness program and provides counseling, consultation, critical incident response, conflict management, training, organizational support, and comprehensive health and wellness services to NAU faculty and staff and their family members. The successful candidate will lead a dynamic team of six professionals:  psychologists, counselors, a health educator, and an administrative associate. The mission of the office is to provide opportunities for NAU faculty and staff to promote and enhance individual and organizational well-being.


The EAW office is seeking an experienced leader and a seasoned clinician with strong proactive leadership, supervision and administrative skills, who demonstrates exceptional judgement combined with a compassionate nature and a sense of humor to fill this vital role in the EAW office.


The successful candidate will possess a high level of emotional intelligence, excellent interpersonal skills, will be self-motivated, committed to excellence, and passionate about all areas of this position:  leadership, supervision, direct service, and administration. The director will work with a wide range of individuals as a clinical generalist, organizational consultant, and trainer. Importantly, the candidate selected must be committed to embracing a wellness focus in all aspects of the position, and be motivated to work in a collaborative environment.


The successful candidate will possess the skills and abilities to identify the best service delivery system for the NAU faculty and staff community


EAW is a small office which values mutual support, collaboration, diversity, innovation, confidentiality, and professionalism. EAW personnel are expected to be supportive of each other, and contribute to the development of an enjoyable and rewarding work environment.



Job Description 


  • Provide vision, leadership and management for the ongoing development and daily operation of the NAU Office of Employee Assistance     and Wellness. 
  • This position reports to the NAU Chief Human Resources Officer.


Key Responsibilities include:


  • Provide leadership in the development of a healthy, productive work climate.
  • Develop opportunities to enhance quality performance and professional development.
  • Manage job responsibilities, work load, and performance standards for each staff member, and provide ongoing feedback, including annual performance evaluations.
  • Oversee clinical systems and client services to ensure the highest standard of care.
  • Provide leadership and consultation with regard to clinical decisions, organizational consultation, and crisis management.
  • Provide leadership and consultation with regard to the development, implementation, and evaluation of the wellness program.
  • Manage the supervision of interns and graduate students when applicable.  


Administrative Leadership:

  • Lead the development, provision, and evaluation of clinical services, training, organizational consultation, and the wellness program.  Create ongoing feedback loops and needs assessments to inform operational improvement opportunities.
  • Provide leadership in goal development, implementation, evaluation, and strategic planning.
  • Cultivate collaborative relationships throughout the campus community.
  • Function as departmental spokesperson.
  • Serve as liaison between the EAW office and community providers. Monitor and expand office referral network.
  • Serve on campus and community committees as appropriate.
  • Manage department budget and report development.
  • Oversee office organization, efficiency, and service delivery functions.
  • Attend university functions to represent the office.
  • Ensure equipment and infrastructure needs are met in support of continuity of operations.
  • Serve on the university Emergency Management Assessment Team to assist in planning and response to emergency events on campus. Provide consultation to the university as needed in emergency situations.
  • Ensure office involvement in appropriate regional and state activities.
  • Oversee and implement appropriate internal controls related to confidentiality practices, license requirements, standards of practice for      clinicians and non-clinicians. 


Direct Services Delivery:

  • Manage a clinical case load that includes short-term counseling, consultation, and conflict management services.
  • Develop and present customized training and development activities for departments, supervisors and groups.
  • Develop and present training programs for the wellness program.
  • Provide critical incident response and crisis management services.
  • Provide organizational consultation to departments and groups with a focus on building healthy and productive work environments.

Professional Involvement:

  • Participate in appropriate professional organizations.
  • Maintain and enhance connections with other professionals in the state and nationally.
  • Attend appropriate conferences to remain current in the field and to maintain licensure. 


Minimum Qualifications: 

  • Doctoral degree (PhD, EdD, PsyD) in Counseling, Clinical Psychology or related field, AND
  • Licensed, and in good standing, as a psychologist in Arizona OR Arizona psychologist license eligible within one year, AND
  • Seven (7) years post-license counseling/clinical experience, AND
  • Five (5) years supervision experience with at least three (3) years supervising clinical staff.


Preferred Qualifications:

  • Eight (8) or more years of counseling/clinical experience.
  • Six (6) or more years of supervision experience.
  • Five (5) or more years of administrative experience.
  • Three (3) or more years of organizational consultation experience with individuals and groups.
  • Three (3) or more years of training and development experience, including extensive experience working with supervisory level staff,
  • Experience with program planning, implementation, and evaluation.
  • Experience presenting and training on a variety of mental/behavioral health and wellness related topics.
  • Experience with critical incident response services.
  • Experience working cooperatively with medical and health promotion professionals.
  • Conflict management experience.
  • Experience leading and supervising an Employee Wellness Program.
  • Experience leading and supervising an internal Employee Assistance Program.
  • Experience in a higher education setting.


Knowledge Skills and Abilities:

  • Exceptional clinical knowledge, skills, and abilities to work with individuals, couples, families, and groups.
  • Superior supervision knowledge, skills and abilities.
  • Strong proactive leadership and management skills.
  • Demonstrated understanding of the components of an employee wellness program.
  • Change management and team building skills.
  • Proven organizational consultation skills with individuals, groups, and departments.
  • Excellent conflict management skills.
  • Well-developed group presentation and training skills, with the ability to develop and customize workshops and seminars.
  • Experience with electronic medical records.
  • Sensitivity and ability to provide confidential services to NAU colleagues while at the same time functioning as a member of the NAU community.
  • Excellent verbal, written, and interpersonal communication skills.
  • Demonstrated ability to lead a team and function as part of a team.
  • Proven ability to collaborate successfully in the work place.
  • Excellent organizational skills and attention to detail.
  • Evidence of initiative and creativity.
  • Knowledge of and sensitivity to diversity issues and the ability to work with a diverse employee population, including their dependents and partners.
  • Awareness of and commitment to the NAU EEO/Affirmative Action Plan and Safe Working and Learning Environment goals.


Background Information:   

This position has been identified as a safety/security sensitive position.  Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following:  a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.


Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.


Finally, each year the Northern Arizona University Police Department releases an annual security report.  The report is a result of the federal law known as the Clery Act and contains policy statements that address the school’s policies, procedures and programs concerning safety and security including policies for responding to emergency situations and sexual offenses.  The report contains three years of data for Clery reportable crime statistics for the campus along with the most current year’s Fire Safety Report, which includes policy statements and fire statistics for Flagstaff on-campus student housing.


The report may be viewed at or by visiting the NAUPD website at:  A printed copy of the report is available upon request by contacting the NAU Police Department, Records Department at (928)523-8884 or by visiting the department at Building 98A on the NAU Mountain Campus.


Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.


FLSA Status:
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position.  NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents.  More information on benefits at NAU is available at


NAU is a tobacco and smoke-free campus.


Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service, which may be found at:


Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan).  New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date.  Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment.  Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.  More information is available at:


Learning and Development Learning and Development  
Your career at Northern Arizona University includes the opportunity for professional development.  New employee on-boarding training includes courses to be completed within the first 30 days ( If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.  In addition to the development classes offered in-person, every NAU employee receives a free subscription to From this site you can access more than 1,400 training videos on a broad range of subjects, including business skills, photography, music and video, home computing, and web design and development. 


Application Deadline:
Open until further notice.


How to Apply:
A letter of interest, resume, and three professional references must be included with the online application; incomplete applications will not be considered. Visit and search for job posting #603831

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